Abstract

Research administration isn’t all rainbows and unicorns. Not rarely the research administrator ends up in situations where soft skills are essential to make it through the day alive, these skills should be a large proportion of our toolkit. Mastering your soft-skills can save the day. For some they come naturally but they can also be learned. Sometimes you'll find yourself in a situation where you will have to gear up and put on your super hero cape to solve an issue. How to know when to transform and what will actually help you? During our session we will show the signals and how to step in. We will use our acting skills to show you some hairy situations. After every short play we will go into depth and present the theory and soft skills needed to manage those situations. The following topics will be addressed: conflict handling, posture/attitude, perfectionism/service level and role/responsibility and played with enlarged archetypes.

We would like you to embark on this adventure with us, so we will incorporate some interactive elements where our RMA Super Heroes will become more aware of their communication styles and how the setting influences their behavior.

At the end of the session you will have a better understanding of how to influence behavior by adapting your communication style to the situation.