Abstract

Research management in South Africa is evolving in response to both local and global challenges, particularly in the wake of the COVID-19 pandemic. The field has gained recognition as a profession, distinct from mere administrative functions, due to the increasing complexity of research landscapes and the need for effective management practices. Williamson et al. (2023) emphasise that research management and administration (RMA) should be understood not only through technical competencies but also through the lens of transferable skills that enhance professional identity and effectiveness.

Research suggests that "soft skills" and emotional intelligence are essential for success within most organisations. The Southern African Research and Innovation Management Association (SARIMA) Professional Competency Framework identifies transferable competencies that align closely with the dimensions of emotional intelligence. For instance, the framework emphasizes communication skills, teamwork, and conflict resolution, all of which are underpinned by high levels of emotional awareness and regulation. The World Economic Forum's 2023 Future of Jobs report also features the growing importance of emotional intelligence (EI) skills. Coleman and Ali (2022) highlight that EI encompasses the ability to recognise, understand, and manage one’s own emotions, as well as the emotions of others. This skill set is increasingly recognised as essential for effective leadership and collaboration, especially in environments characterised by rapid change and uncertainty. Within research support offices, where staff often navigate complex interpersonal dynamics and high-stress situations, the presence of EI can significantly influence team cohesion and performance. These competencies enable RMAs to build collaborative networks and effectively manage diverse stakeholder relationships, particularly in a rapidly changing academic landscape influenced by external pressures such as funding constraints and institutional demands.

This study aims to explore the significance of emotional intelligence within the research management landscape. The research will utilise a case study approach centred on the research support office at Stellenbosch University, where a survey will be conducted among staff members. The primary objectives are to assess team members' perceptions of their managers' EI during times of organizational change and challenges, and to evaluate how these perceptions impact staff well-being, attitudes toward work, overall job performance, and the importance of EI in dealing with the research community served by the research support office.