INORMS Congress Madrid 2025

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Research management performance indicators

How should relevant KPIs for RMA services be determined?

Conference

INORMS Congress Madrid 2025

Format: Fifteen-Minute Discussion Tables

Topic: 1. Building Better RMA services

Abstract

Key performance indicators (KPIs) are a valuable tool in service and stakeholder management. Currently, RMA services are mainly evaluated through client surveys, and there is a lack of widely accepted understanding of KPIs. In my presentation, I will share the analysis we are conducting at our university to establish the RMA service annual activity report, with a focus on pre-grant and research project management. The purpose of this round table is to encourage participants to discuss and share their strategies in addressing the following questions: How do you determine which KPIs are most relevant for RMA services? How do you set realistic targets for KPIs?